Draped Support Center

Get help with your account, outfits, or technical issues. Our team is here to support your style journey.

Email Support

Get detailed help via email. We typically respond within 24 hours.

support@draped.me

Response Time

Email support: 24 hours
Technical issues: 12 hours
Account issues: 6 hours

Common Issues & Solutions

Can't log into my account

Try resetting your password using the "Forgot Password" link on the login screen. If you're still having trouble, contact us with your email address.

AI outfit suggestions not working

Make sure you have added at least 10 clothing items to your wardrobe and that your location services are enabled for weather-based suggestions.

Subscription and billing questions

You can manage your subscription directly in the app settings. For billing issues or refund requests, contact us at support@draped.me.

App crashes or technical problems

Please include your device model, iOS version, and steps to reproduce the issue when contacting support. This helps us resolve issues faster.

Feature Requests & Feedback

Have an idea for improving Draped? We'd love to hear from you! Send your suggestions to our product team.

Send Feedback